The US call center provider is expanding its location at Duisburg's main station and doubling its workforce.
Since the opening of the Duisburg branch in 2015 Convergys has expanded continuously. Right from the start, the main focus of the call center was on services for mobile customers. The background to the current growth is the acquisition of the major client 1&1: The Internet and telecommunications provider plans to handle part of its telephone consulting services in Duisburg in the future.
Mayor Sören Link accompanied the official launch of the project in April and was pleased with the commitment to the location. "Two years ago, there was talk of hiring 200, maybe 250 employees. Now it's going to be more than 400. This is, of course, great for the city of Duisburg. We have set ourselves the task of not only locating new companies in Duisburg, but also accompanying and supporting them after they have settled here," said Link, adding that Convergys is an excellent example of the city's development into a service location.
Convergys Corporation, headquartered in the state of Ohio, is one of the world's leading service providers in the field of customer management. In the German market, the company supports both large corporations and medium-sized companies with outsourced customer service dialogue. Convergys employs more than 130,000 people at more than 150 locations worldwide, including 19 in Germany.